Delivery Manager

Job description

For our fast-growing business we are looking for a Delivery Manager who will take over the role of Transportation Coordinator.

What you will be responsible for

  • Quality of the operational transport process between our 10+ European DC’s and our customers (B2C).
  • Performance of our transport service providers (50+ carriers, FTL and (mainly) parcel carriers)
  • Admin processes like invoice control and claims handling

You will achieve this by

  • Shaping pre-conditions for this process to work in an optimal way (capacity planning, operational carrier agreements)
  • Serve as primary contact for operational transportation topics
  • Monitor the daily performance of transportation process and carriers
  • Conducting Monthly Business Reviews with our carriers
  • Analyse (problems in) the transport flow and initiate improvements
  • Support implementation of new Carriers, services, routes or other (network) developments
  • Create transportation related reports and analyses
  • Inspect incoming freight invoices for billing accuracy
  • Monitoring of claims handling
  • Manage carrier related master data in our system (a.o. T&T event code mapping)


We are looking for

  • Bachelor or Master degree in business, ideally with a focus on Distribution logistics / Supply Chain
  • Profound experience in international transportation, logistics, Supply Chain
  • Solid understanding of transport/logistic processes and (ERP) systems, ideally in a parcel B2C environment
  • Experience with MS Office (e.g. Excel, Word, PowerPoint)
  • High degree of accuracy
  • Fluent in English
  • Preferably 1 or 2 other languages (German, French, Italian, Spanish, Czech)
  • Flexible and able to work under pressure
  • Result driven
  • Ability to effectively communicate with various internal and external parties

What we are offering you

Become a part of our success story and seize the opportunity to take on a real challenge in a dynamically growing company where there is huge scope for development and short decision-making processes. We are offering you a versatile, international-facing role in our motivated team with colleagues from all over Europe. Our office is located in Krakow. Additionally we offer competitive benefits.